
Most frequent questions
FAQ

Check out our Frequently Asked Questions below. If you still need help please contact us
- 01
At The Word In Colour, we believe in offering you the utmost flexibility and quality when it comes to displaying beautiful Christian wall art in your home. Each piece of our artwork is available in multiple frame ratios, allowing you to choose the frame size that best fits your space without being limited by standard dimensions.
- 02
After purchase a link will be sent to your email where you have 30 days to download our Instruction and Access PDF. This PDF has instructions on how to download and print your art files. The art files are stored on our secure Google Drive - they are not sent via email as the files are too large they need to be downloaded from our storage drive.
- 03
I am a small business and the website provider I use has an upload limit of 25MB. All my artwork is sized in the largest files size and as 300 dpi (high print resolution) they are too large to be uploaded directly to the website. So I have saved everything to our secure google drive all files can be download there.
- 04
The different ratios (2:3, 3:4 etc) means the ratio of its height to its width. When it comes to picture frames if you see a frame that is 10inch x 8inches the size ratio is 5:4. To make things easy for you we have created each ratio in it biggest size.
- 05
Once you have completed your purchases you have personal rights to print your art files as many times you like. It is important to note these are not for commercial use and can not be resold, redistributed or use for commercial use.
- 06
Gold Foil Custom Orders apply to our Handwritten Keepsake range. After your purchase is complete, please scan your handwritten message using a high-quality scanner and save it as a JPEG, PNG, or PDF at 300–600 DPI (you can set this in your scanner settings).
Once scanned, email your file to anne@thewordincolour.com.au. I will enhance and refine the handwriting while preserving its original charm, then send you a digital proof to review within 1–3 business days.
- 07
You’ll receive a proof to review and approve. If edits are needed, you’re welcome to request them—up to two rounds of revisions are included. Please be as detailed and specific as possible when submitting your feedback.
Once you’ve given final approval, the artwork will move into production and no further changes can be made.
- 08
You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.


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